Legal Notice

These general conditions of sale apply between:
Mr. Cyril Robinson registered under number 481 0210 086 at the Chartres Chamber of Trades and Crafts, whose head office is located at 3 allée François Truffaut, 28000 Chartres, Metropolitan France.

Hereinafter referred to as “cyril robinson miniatures and productions”

Any natural person visiting or making a purchase on the Internal site:

www.cyril-robinson-miniatures-et-productions.com

Hereinafter referred to as “the customer”

​
1. Object

These general conditions govern the contractual relations between cyril robinson miniatures et productions and the customer and the conditions applicable to any purchase made through the merchant site www.cyril-robinson-miniatures-et-productions.com

The customer declares to have read these general conditions of sale.
Placing an order on the website www.cyril-robinson-miniatures-et-productions.com

implies the customer’s full and unreserved acceptance of these general conditions of sale.
These general conditions of sale will prevail over any other general or particular conditions not expressly approved by Cyril Robinson Miniatures and Productions.

cyril robinson miniatures and productions reserves the right to modify its general conditions of sale at any time.
In this case, the modifications will be applicable from the time they are put online.
Each order placed on the Site is governed by the general conditions applicable on the date of the order.

2.Capacity and destination

The customer declares to be legally capable of entering into a contract and to be over 18 years old.
The placing of orders by minors implies that they have previously obtained the agreement of their legal representatives.
The customer is prohibited from purchasing products on the site with the aim of reselling them. Refusal to sell (L121-11 of the Consumer Code) in the event of an order containing an unusual quantity of products is a legitimate reason established by case law.

3. Characteristics of the goods offered

The products are described and reproduced by Cyril Robinson Miniatures and Productions with the greatest possible accuracy. However, Cyril Robinson Miniatures and Productions draws the customer's attention to the fact that the photographs cannot ensure perfect similarity with the product offered for sale, particularly with regard to the colors.

The differences may result from the color quality of the photographs, the difficulty of displaying the rendering of the materials on the screen or even, without being exhaustive, variations specific to each creation.

These differences cannot be interpreted as lack of conformity and lead to the cancellation of the sale.
In the event of a manifest error or insignificant omission between the characteristics of the product and its representation and/or description, Cyril Robinson Miniatures and Productions cannot be held liable.

The product offers and prices appearing on the site are valid as long as they appear on the site, while stocks last.

In the event of unavailability of a creation, Cyril Robinson Miniatures and Productions undertakes to inform the customer as soon as possible by email or telephone and to indicate, where applicable, the estimated waiting time for delivery of the product.

The customer will be able to confirm their order or request a refund of the product based on the price invoiced.
Preparation and delivery costs will be refunded to the customer if the latter confirms the cancellation of their entire order.
The preparation and delivery costs will remain the responsibility of the customer if the latter confirms the order of one or more available products forming part of the same order.

4.Price

The prices of the products offered for sale on the site www.cyril-robinson-miniatures-et-productions.com are expressed in euros, VAT not applicable article 293 B of the general tax code (self-employed regime) and are valid only on the site.

Cyril Robinson Miniatures and Productions reserves the right to change prices and items, or to discontinue the availability of an item for sale, at any time for any reason and without notice.
The products ordered are invoiced to the customer on the basis of the price in effect on the site at the time the order is validated by the customer.

5.Order
 
All stages of the sale are clearly identified on the site.

The customer has the possibility to check the details of his order and its total price and to correct any errors before definitively validating his order.

The order is only definitively recorded after validation by the customer of his payment agreement and acceptance by the bank of the transaction. The customer's order summary is available in printable version, via order confirmation email.

As soon as the order is registered, the customer receives a confirmation email containing the essential elements of their order and in particular, the order number, the list of products ordered, the price details.
All data provided by the customer during the order process and the recorded confirmation of this order constitute proof of the transaction.

cyril robinson miniatures and productions reserves the right to refuse any order (L121-11 of the Consumer Code) from a customer with whom there is a dispute relating to the payment of a previous order until this dispute is resolved. .
Order processing time is 1-2 weeks. For pre-orders or special orders, the processing time is indicated on the website.
6.Payment
 
The customer can pay for their purchases by credit card, Paypal, credit card or bank transfer.
cyril robinson miniatures and productions does not accept payment by check.
The following bank cards are accepted: Carte Bancaire, Visa, Mastercard, Amex, Chinaunion Pay, JCB, Diners, Discover, Electron, Maestro.
When finalizing their order, the customer is asked to enter their bank card number, the expiration date of their bank card as well as the last 3 digits of the visual appearing on the back of the card.
All costs are the responsibility of the customer before and after purchase.

7.Payment security
 
Transactions carried out on this site are secured by the online payment platform Stripe.
Stripe ensures customers optimal security of their data thanks to its PCI DSS certification and the use of the SSL protocol which encrypts all information related to the order.
At no time do customers' bank details appear in plain text or are given to Cyril Robinson Miniatures and Productions.
For any additional information on the payment platform we invite you to visit the site: www.stripe.com

8.Delivery

Delivery is free in mainland France and Overseas.
The order is delivered by Post via Colissimo for France and Europe.
- 5 to 10 working days to mainland France and Monaco
- 10 to 25 working days to overseas destinations
- 10 to 15 business days to international destinations
The customer is informed of the shipment of his package by email.
In the event of damaged packages, the customer undertakes to notify the carrier and Cyril Robinson Miniatures and Productions, by any means, all reservations within 3 days following receipt of the product.
Customs fees may apply outside the European Union.

9. Legal right of withdrawal

In accordance with article L221-18 of the Consumer Code, the customer benefits from a legal withdrawal period of 14 days from receipt of his order.
The customer may notify, by email to Cyril Robinson Miniatures and Productions, his intention to exercise this right by specifying his name, first name, address, order number, date of placing the order, date of receipt of the order and model. of bust affected by the retraction. Send to the following address:
Cyril Robinson Miniatures and Productions
3 Allée François Truffaut
28000 Chartres

cyril robinson miniature and productions will reimburse the customer within 14 days of receipt of the order or proof of return thereof (see article 11 Reimbursement).

10.Refund
 
The customer will be reimbursed on the means of payment used when ordering, on the basis of the price of the product invoiced appearing on the order summary and the preparation and delivery costs actually paid by the customer.

11.Transfer of ownership/transfer of risk
 
The transfer of ownership of the products to the benefit of the customer will only be carried out after full payment of the price by the latter, regardless of the delivery date of the said products.
On the other hand, the transfer of risks of loss and deterioration of the products will be
carried out upon delivery and receipt of the products by the customer.
 
12.Guarantee
 
All products sold on the site www.cyril-robinson-miniatures-et-productions.com benefit from legal guarantees of conformity and hidden defects.
Article L211-4 of the Consumer Code
“The seller is required to deliver goods in conformity with the contract and is liable for any lack of conformity existing at the time of delivery.
He is also liable for defects in conformity resulting from the packaging, assembly instructions or installation when this has been his responsibility by the contract or has been carried out under his responsibility. »
Article L211-5 of the Consumer Code
“To comply with the contract, the property must:
1° Be suitable for the use usually expected of similar goods and, where applicable:
– Correspond to the description given by the seller and possess the qualities that the seller presented to the buyer in the form of a sample or model;
– Present the qualities that a buyer can legitimately expect in view of the public declarations made by the seller, by the producer or by his representative, in particular in advertising or labeling;

2° Or present the characteristics defined by mutual agreement by the parties or be suitable for any special use sought by the buyer, brought to the attention of the seller and which the latter has accepted. »
 
Article L211-12 of the Consumer Code
“The action resulting from the lack of conformity is prescribed two years from the delivery of the goods”.
Article 1641 of the Civil Code
“The seller is bound by the guarantee for hidden defects in the thing sold which make it unfit for the use for which it is intended, or which reduce this use to such an extent that the buyer would not have acquired it, or He would only have given a lower price if he had known them. »

Article 1648 of the Civil Code
“The action resulting from redhibitory defects must be brought by the purchaser within two years from the discovery of the defect”
 
13.Complaints/information
 
For any information, complaint or question relating to these conditions of sale or to the products offered for sale on the site www.cyril-robinson-miniatures-et-productions.com, the customer is invited to contact customer service:
By mail :
Cyril Robinson Miniatures and Productions
By email: contact@cyril-robinson-miniatures-et-productions.com

14.Liability
 
Cyril Robinson Miniatures and Productions cannot be held responsible for:
– For non-performance of the contract in the event of stock shortage or unavailability of the product due to force majeure;
– Any damage resulting from the use of the internet network such as loss of data, intrusion, viruses or other unintentional problems;
– The content of sites on which hypertext links can refer from its own site.
 
15. Intellectual Property
 
All elements of the site www.cyril-robinson-miniatures-et-productions.com are and remain the intellectual and exclusive property of cyril robinson miniatures and productions.
The customer is not authorized to reproduce, exploit, distribute or use for any reason whatsoever, even partially, elements of the site, whether software, visual or sound.

15.1. Copyright
The texts and photographs on the site www.cyril-robinson-miniatures-et-productions.com are protected by intellectual property law.
It is prohibited to copy, extract, distribute, modify or adapt the content of this site. Downloading and printing text, images and graphic elements are authorized for private and non-commercial use only.
The reproduction of drawings, images, sound documents, video sequences and texts in other electronic or printed publications requires the prior written consent of Cyril Robinson Miniatures and Productions. Failure to obtain authorization is punishable by the offense of counterfeiting.

15.2.Hypertext links
Any simple or hypertext link is strictly prohibited without the express written agreement of Cyril Robinson Miniatures and Productions.
 
16.Archiving
 
In accordance with the provisions of article 1379 of the civil code, cyril robinson miniatures et productions proceeds to the archiving of purchase orders and invoices on a reliable and durable medium constituting a faithful copy.
In accordance with the provisions of article 213-1 of the Consumer Code, orders of any amount are archived and kept by Cyril Robinson Miniatures and Productions for 10 years.

The computerized records of cyril robinson miniatures and productions will be considered by it and the customer as proof of communications, orders, payments and transactions between cyril robinson miniatures and productions and the customer.

cyril robinson miniatures and productions retains the possibility of communicating with the customer via the email address indicated by the customer, in compliance with GDPR regulations.

The customer agrees to receive timely information on news from Cyril Robinson miniatures and productions, while retaining the possibility of unsubscribing from these information emails.

17. Applicable Law
 
Any order automatically entails the customer's acceptance of the general conditions of sale. These general conditions of sale are governed by French law. In the event of a dispute, only the French Courts will have sole jurisdiction.
In the event of a difficulty or complaint regarding an order, the customer can contact Cyril Robinson Miniatures and Productions Customer Service to find an amicable solution.

In accordance with the regulations relating to personal data, you have a right of access, rectification, erasure, limitation, portability, a right of opposition for legitimate reasons as well as the right to establish guidelines for the fate of their personal data after their death.

These rights can be exercised with the company in the CONTACT section of the site.

If you believe, after contacting us, that your “information technology and freedom” rights are not respected, you can send a complaint to the CNIL. »

The rights you have over your data

Use of personal data collected.

The personal data collected (name, address, telephone number, email, bank details) are only used for sending the order.
They are not transmitted to any other organization or company.

This information is necessary to process your order, otherwise it cannot be processed. You have the right to withdraw your consent at any time without calling into question the order(s) previously placed, by contacting us via the Contact form on this site.
 

You can request to receive a file containing all the personal data we have about you. You can also request the deletion of personal data concerning you.

In accordance with article L121-21 of the Consumer Code, the customer benefits from a legal withdrawal period of 14 days from receipt of his order.
The customer may notify, by mail to Cyril Robinson Miniatures et Productions, his intention to exercise this right by specifying his name, first name, address, order number, date of placing the order, date of receipt of the order and model of bust affected by the retraction. Send to the following address:
Cyril Robinson miniatures and productions

3 Allée François Truffaut

28000 Chartres

The customer then benefits from a period of 14 days from the sending of this letter to return their order (see article 10 Returns), to the address indicated above.
Mr. Cyril Robinson will reimburse the customer within 14 days of receipt of the order or proof of return (see article 11 Reimbursement).

The customer will be reimbursed on the means of payment used when ordering, on the basis of the price of the product invoiced appearing on the order summary and the preparation and delivery costs actually paid by the customer.
The customer will be refunded within 14 days of receipt
of the package by Cyril Robinson Miniatures and Productions.